FAQ

Your adventure starts at 4 p.m. with check-in, and we’ll bid you a fond farewell at 10 a.m. on check-out. Oh, and just to keep things smooth, we’ll need a refundable $100 security deposit at check-in—credit card only. No worries, it’s just in case you’re too relaxed to remember anything!

Swing by the front desk and chat with our friendly team or give us a ring at 800-588-2681 or email inquiring.minds@thefoldhotels.com We'll do our best to make it work!

We’re talking on-site amenities, resort-wide Wi-Fi, EV charging stations, cribs (for the littlest adventurers), a business center for all your copy-and-fax missions, package pickup service, and parking to keep your ride happy. Oh, and a heads-up: a nightly resort fee will sneak onto your bill at check-out. (We promise it’s worth it.) Fee details can change faster than Colorado weather, but the good vibes stay the same.

Waiting on a delivery while you’re living your best suite life? Here’s the deal:

At The Fold, we’ve got eyes on your stuff—literally. Our security cameras keep a constant watch over package areas, and any deliveries that arrive after hours are either securely tucked away or supervised by our overnight team. Your packages are safe with us.

• Heads up: The Fold does not offer guest shipping services (so if you need to ship something out, you’ll need to make other arrangements).
• Picking Up Your Packages:
• Bring your Photo ID — no ID, no package.
• Sending someone else? We’ll need written permission from you first.
• Sorry, we can’t help carry, haul, or hold open your box for you.
• Also, packages can't be opened at the pickup spot—save the unboxing excitement for your suite.

Important to Know:

• No perishable items allowed. (We don't want mystery smells.)
• No prohibited items like weapons or anything shady.
• Unclaimed packages will head back to the sender after 3 business days.
• Packages delivered more than 7 days before check-in will also be sent back—unless you’ve made prior arrangements with us.

You’ve gotta be 21 or older to check in and kick back with us. (Good news: adulthood comes with bigger suites and better vibes.)

Yep! A valid debit or credit card is needed to book. At check-in, we’ll put a $100 hold on your card. (It’s temporary, we promise.)

Change of plans? Here's the deal: Early departures are non-refundable, so if you decide to check out before your scheduled date, you’ll still be responsible for the remaining nights on your reservation. (Moral of the story: stay and soak it all in.) If you need to cancel before your stay even begins, no worries—flexible cancellation options are available. Just give us a call at 800-588-2681 or email inquiring.minds@thefoldhotels.com and we’ll help you sort it out.

Plans shifted? No problem. To update your guests, change your booking dates, or swap destinations, just hit us up at 800-588-2681 or shoot an email to inquiring.minds@thefoldhotels.com We’re here to help you keep the good times rolling.

At The Fold, we’re proud to be dog-friendly—but only at our Steamboat Suites location. (Sorry, pups—Florida’s a no-go for now!)

Here’s the lowdown:

• Guests pay $35/night with a 5-night max ($175) per reservation.
• LVR Owners enjoy a special rate of $25/night with a $125 max per reservation + tax.
• Dogs only are allowed—up to two dogs per unit with a combined weight limit of 75 lbs.
• Be sure to tell us you’re bringing your pup when you book! Surprise pets will get you a $300 fee.
• You’ll also sign a quick pet waiver at check-in to confirm you’re on board with the house rules.

While you're living the suite life:

• Crate your dog anytime they’re left alone in the unit.
• Keep it cool: no excessive barking, biting, or nuisance behavior. Multiple complaints could mean a one-way trip to a local kennel (and extra fees).
• Pets are not allowed in the pool, on the pool deck, or at the splash pad.
• Leashes are a must when you’re out and about, and use designated pet relief areas (your fellow guests thank you).
• Damage or extra cleaning = $300 fee—so let's keep those paws polite
• Service animals are always welcome at The Fold, no extra fees required.

Just a heads-up: under ADA guidelines, service animals are trained to perform specific tasks for a person with a disability. Emotional support animals (ESAs) and therapy pets aren’t considered service animals. If you’re bringing a service buddy, awesome—just keep them leashed and chill while on property!

At The Fold, all suites and guest rooms are 100% smoke-free—because fresh air > smoky vibes.

Smoking is also prohibited near buildings and in all common areas. (Trust us, your neighbors will thank you.) If someone breaks the no-smoking rule, a $500 room recovery fee may be charged to bring the suite back to its fresh, smoke-free glory.

We’ve got rooms with accessible features to help make your stay as smooth as possible. If you have questions about our ADA accommodations or want to snag an accessible suite, just give us a call at 800-588-2681 or shoot an email to inquiring.minds@thefoldhotels.com—we’re happy to help!

At The Fold, you call the shots when it comes to housekeeping. We skip daily cleans (because who really needs a fresh towel every day?)—but you can request free towel and linen swaps whenever you need. Staying 7 nights or longer? You’ll score a free full-service cleaning, just schedule it with us at least 24 hours in advance. (Cleanings happen Monday–Thursday—let's make it official at the Front Desk!)

Yep! Towel exchanges are totally complimentary. Just contact the Front Desk whenever you’re ready for a fresh set—we’ve got you covered (literally).

Just because you’ve checked out doesn’t mean the fun has to end. Guests are welcome to keep living the resort life and use the amenities for the rest of their departure day. So go ahead—squeeze in one more swim, soak, or lounge session before you officially hit the road.

Yes! Every suite comes ready to cook, sauté, sizzle, and snack. We've got the essentials covered—just bring the ingredients and your best kitchen moves.

Parking’s on us—it’s included in your daily resort fee. You can usually park up to two cars per suite (if space allows), but heads up: no RVs, moving trucks, or boats allowed. Parking policies may shift a little, so check in with us if you’re rolling deep.

Missing something? Complete our Lost & Found form and we’ll get on the case—no detective hat required. Lost & Found Form