FAQ

Based on availability upon arrival. 

Resort fees include parking, Wi-Fi, EV charging stations, business center, and onsite amenities. Resort fees are subject to change without notice.

Waiting on a delivery while you’re living your best suite life? Here’s the deal:

At The Fold, we’ve got eyes on your stuff—literally. Our security cameras keep a constant watch over package areas, and any deliveries that arrive after hours are either securely tucked away or supervised by our overnight team. Your packages are safe with us.

• Heads up: The Fold does not offer guest shipping services (so if you need to ship something out, you’ll need to make other arrangements).
• Picking Up Your Packages:
• Bring your Photo ID — no ID, no package.
• Sending someone else? We’ll need written permission from you first.
• Sorry, we can’t help carry, haul, or hold open your box for you.
• Also, packages can't be opened at the pickup spot—save the unboxing excitement for your suite.

Important to Know:

• No perishable items allowed. (We don't want mystery smells.)
• No prohibited items like weapons or anything shady.
• Unclaimed packages will head back to the sender after 3 business days.
• Packages delivered more than 7 days before check-in will also be sent back—unless you’ve made prior arrangements with us.

If you’ve left something behind, please complete our Lost & Found form and our team will assist you in locating it. Lost & Found Form

Guests must be 21 years of age or older to check in and register for a room. A valid government-issued photo ID is required at check-in.

Yes. Parking is included in the daily resort fee. Most suites can accommodate up to two vehicles, based on availability.

RVs, moving trucks, and boats are not permitted. Parking policies may vary by property, so please contact the Front Desk with any questions.

Yes. Suites include either a full kitchen or a kitchenette, depending on the room type and property, so you can prepare meals during your stay.

Yes, a valid credit card is required at the time of booking to guarantee your reservation. Depending on the rate plan selected, a deposit or prepayment may be charged at the time of booking. Please review the rate details and cancellation policy during the reservation process for specific terms and conditions.

Yes, reservations may be canceled or modified in accordance with the terms and conditions of the rate plan selected at the time of booking. Cancellation and modification policies vary and may include deadlines, fees, minimum stay requirements, or non-refundable restrictions.

To review the specific terms of your reservation, please refer to your confirmation email or contact the hotel directly for assistance. If your reservation was made through a third-party travel website or travel agent, any changes or cancellations must be processed through the original booking source.

Yes — The Fold is proud to be dog-friendly at our Steamboat Springs, Colorado location for an additional fee. (Florida locations are not pet-friendly at this time.)

Pet Policy Highlights:

• Dogs only — max 2 per unit, combined weight limit 75 lbs
• Must declare pets at booking — undisclosed pets may incur a fee
• Pet waiver required at check-in
• Dogs must be crated when left alone
• No pets in pool, pool deck, or splash pad areas
• Leashes required on property at all times
• Damage or excessive cleaning fees may apply

Service Animals:
Always welcome at all locations — no fees required. Per ADA guidelines, emotional support animals (ESAs) and therapy pets are not classified as service animals.

There are designated smoking areas throughout all of The Fold properties.

Accessible features vary by property. Please contact the property directly for more information. 1-800-588-2681

Daily housekeeping service is not provided as a standard amenity. Cleaning services may be available upon request for an additional fee and are subject to availability. Towel and linen exchanges are available at no additional charge.